Missing calls? We get it – these are not to happen! We offer full phone coverage during office hours.
It’s important that all calls get answered. We have strategies in place to ensure that happens!
Sell, Sell, Sell
Yes, we sell! And convert. We realize that without us closing new jobs, your business doesn’t grow. And without you growing, you can’t afford to pay us to help you.
So, in essence, your success is our success! We can even follow up on leads and help with drip marketing.
Hiring (and Firing!)
Once our VAs book jobs (we rock at sales!), it will be necessary that you hire, hire, hire to be able to cover your growing schedule. We can take on the task of hiring new cleaning techs, and firing those that are causing you and your
business headaches.
Scheduling
Once we’ve helped hire a strong staff, you are ready to take on a workload equal to what your cleaners can handle.
That means looking at how many hours are scheduled each day and keeping that balanced and full.
Quality Control
You’re grooving! We’re answering your phones, converting new clients, following up on leads, helping to ensure that staff have what they need schedule wise, and now comes the quality piece.
We can handle any customer complaints (it’s our jam!), and we can help maintain quality standards.
Many of our clients use Quality Driven Software. Maria is the co-founder of this app, by the way!
Online Review Management
We can also help manage your online reviews! We can respond to negative ones (and try to get them to reverse it – we’ve got a few tricks up our sleeves!), and all positive ones.
We can follow up with people that haven’t responded to make sure that “no news is good news” and not a bad online review waiting to happen.
Ask about implementing a proven strategy that helps you get more 5 star reviews for a job well done!
Market Research
Have you ever wondered how your pricing compares to your competitors? Should you be increasing your rates, are you right in line, or are you out pricing yourself in your market?
Our market research team will conduct a competitive analysis of your competitor’s pricing and sales process which will help you understand what changes, if any, need to be made within your organization. The data we provide will also help you identify where you can provide more value to your clients and where your strengths and weaknesses lie within your own company. Our clients love knowing that they can now make better informed decisions because they have the data to do so. You’ll love the clarity this service will give you!
Content Writing
While we don’t provide content writing for websites, we can help you with other areas where you would need content written:
Tactfully written Emails, sample email scripts, newsletters, company announcements, new policy changes, company policies, training manuals (proof reading, word improvement, content creation, etc) and well crafted letters
to your customers that gets your desired outcome accomplished.
We can also match your current writing style so that all content sounds like it came directly from you.
Grow and Scale
Finally, we are then ready to really help you grow once we have helped you with getting a solid foundation if you didn’t already have one.
We would love to help you with marketing ideas and naturally generating more work because of your great reviews.
Never work harder when there’s a way to work smarter.
As a cleaning company manager, you’ve got a lot on your plate, and every minute counts.
Hiring a maid service virtual assistant is the way to grow and scale in a competitive market to keep those glowing reviews coming in.
Here at Task Away VA, we have experience in customizing the perfect service designed specifically with the cleaning industry in mind complete with responsiveness, support, and reliability you can count on.
